Leasing & Service

Service Excellence

QuadReal strives to exceed the expectations of our customers, stakeholders and each other, through a commitment to service excellence that drives us to create memorable experiences and constantly improve.

As a fully integrated property management and development company in Canada, we take a personal, hands-on approach—providing exceptional day-to-day support for our tenants, residents and guests.

Our frontline teams are here for you, and our 24/7 support service ensures we always stay connected.

  • “Our QuadReal CONNECT Contact Centre combines extensive knowledge of our buildings with exceptional property management. It’s tough to find this level of service excellence in the industry and it’s something our tenants and residents tell us they appreciate.”

    Colin McKenna Director, QuadReal CONNECT & Customer Listening
    Image of Colin McKenna

At Your Service

We understand that an essential part of service excellence is making connection points accessible and flexible. In addition to providing exceptional service through our frontline teams at our properties, we leverage technology to stay connected and ensure customers have everything they need.

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QuadReal CONNECT is a customer service portal for our Canadian tenants and residents.

It offers 24/7 access to knowledgeable, on-site team members who are committed to meeting the needs of our tenants and residents as efficiently and promptly as possible.

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The QuadReal+ mobile app connects our office tenants to our on-site property teams.

It offers real-time communication and includes building notices, announcements, property events, promotions—and more. Read more about QuadReal+ in our case study.

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QuadReal+ Home delivers a seamless customer service experience for our residents.

It allows residents to view the latest community updates, submit service requests, make payments, post to community bulletin boards, and much more.