Last Update: June 7, 2018
“Personal Information” may include, but is not limited to, a person’s name, email address, residential address, telephone number, payment card information, transaction history, credit history and credit information from credit reporting agencies, and other billing information, as may be applicable.
Collection of Information
We collect and store information, which may include Personal Information, for the following purposes:
- to provide you with the QuadReal Products and Services;
- to process your application for tenancy, your lease or other tenancy interaction;
- to send you communications you have opted-in to receive;
- to respond to your questions and comments;
- to respond to request for information regarding the QuadReal Products and Services;
- to tailor your experience of the Website;
- to troubleshoot problems with the Website and the QuadReal Products and Services and to improve the Website and the QuadReal Products and Services;
- to help QuadReal analyze the browsing patterns of its users in order to improve the content and design of its Websites;
- for security purposes, such as the prevention of potentially prohibited or illegal activities;
- for statistical analysis;
- to meet any legal or regulatory requirements;
- to conduct marketing, including promotional activities;
- as otherwise described to you when the information is collected; and
- to take any other action required or permitted by law.
How Do We Collect Information
QuadReal collects Personal Information from Website visitors only on a voluntary basis. Your Personal Information is collected in connection with your access and use of the Website such as if you email a request for information from us, send us your curriculum vitae or your personal references.
Use of Personal Information
We will use the Personal Information received through the Website for the various purposes outlined above under “Collection of Information”. By providing Personal Information through the Website, you acknowledge and agree that we may use the Personal Information for the purposes set out herein. Generally, we collect Personal Information directly from you, but we may also collect it from third parties where you consent or we are permitted by law to do so (for instance, we collect credit information from credit reporting agencies if you apply to rent one of our units).
Disclosure of Personal Information
We will not transfer Personal Information to third parties, except for our business partners who have agreed to comply with legally required privacy standards and who will use the information only for the purposes disclosed at the time of collection or for a use consistent with that purpose. For instance, we may disclose your Personal Information to credit reporting agencies, government institutions (e.g. departments of motor vehicles or other relevant agencies), and insurance providers in order to process your lease or other tenancy interaction.
QuadReal does not sell, rent or share its customer lists to third parties for marketing or commercial purposes.
Storage and Security
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY DEFINITIVE GUARANTEE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION.
By using our Website, you agree to assume all risk in connection with the security of your Personal Information sent to or collected by us through this Website.
Retention of Personal Information
We may keep Personal Information obtained through the Website for so long as is necessary or appropriate to carry out the purpose(s) for which such information was collected or for such longer period as may be required or permitted by applicable laws and regulations and your consent to such purpose(s) remains valid after termination of our relationship with you.
Currently, QuadReal retains all Personal Information collected by, or provided to, it on secure servers in Canada .As QuadReal and some of QuadReal’s third party service providers may store information received from users (including Personal Information) outside of Canada, and under the laws of those other jurisdictions, in certain circumstances courts, law enforcement agencies, regulatory agencies or security authorities in those other provinces or foreign jurisdictions may be entitled to access users’ Personal Information.
QuadReal collects the emails provided through the “Inquiry Form” feature of this Website, so QuadReal can respond to your questions or suggestions and for security purposes.
When you visit the Website, some information (i.e. the site from which you linked, your Internet Service Provider, the time and date of your visit) may be collected automatically by the software that operates our Website. Our servers do not track, collect, or distribute Personal Information about visitors to our Website. This information is however used by our technical engineers to compile aggregate statistics about the total number of daily visitors to our site, the pages most frequently visited, and how long people stay at each page. None of the information that we report includes personal identification.
This Website uses Google Analytics, a web and mobile analytics tracking tool provided by Google, for audience activity, demographics reporting, and remarketing. You can opt-out of Google Analytics by installing a browser plug-in available on Google’s website.
You can help QuadReal maintain the accuracy of your Personal Information by notifying QuadReal of any changes to such information. You are responsible for ensuring that all information created through your use of the Website and the QuadReal Products and Services is accurate, reliable and complete. The use of information created from the Website and the QuadReal Products and Services is at your own risk.
The Website is intended for general audiences but is not to be used by individuals under 18 years old (“minors’). We do not knowingly collect Personal Information from anyone under the age of 18. If you become aware that your child has provided us with Personal Information without your consent, please contact us at the email address below. If we become aware that a minor has provided us with Personal Information without parental consent, we take steps to remove such information from our files.
Those who choose to access the Website from outside Canada do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
Where to Direct Questions or Complaints
If you have any questions or concerns about your privacy in connection with the Website or relating to the collection, use or disclosure of Personal Information by QuadReal, please contact:
The Chief Privacy Compliance Officer (CPCO)
800 – 666 Burrard Street, Vancouver, BC V6C 2X8
Email: [email protected]